Biomi Pass

The wait continues. But no one needs to stand still.

Queuing doesn't have to mean people stuck in a chair, focused on reception or constantly asking how long it takes to be seen.

Biomi Pass transforms the traditional queue into a digital experience: the customer enters via QR Code or link, receives their password and follows the position, estimate and service status on their cell phone. Everything works through the browser, without a mandatory application and without requiring customer registration.

At the same time, attendants and managers receive a structured operation to call, recall, start, end, skip, cancel or transfer passwords between services.

Get in line by pointing the camera

Each company receives a public address that can be transformed into a QR Code.

At the reception, counter, showcase or other point of contact, the customer points the cell phone camera, chooses an available service, provides the requested data and receives their digital password.

The same address can also be shared via WhatsApp, website, appointment confirmation or other digital channels. The platform also provides a PDF poster with QR Code for printing.

Track your turn on your cell phone

After joining the queue, each customer receives an individual tracking page.

It can present:

• password number;
• selected service;
• number of people ahead;
• estimate based on recent services;
• current password status;
• window or room when the call occurs.

Information is automatically updated as long as the password remains active.

This allows the person to follow their turn over the phone without relying exclusively on reception.

Turn a TV into a call panel

Biomi Pass also offers a public panel for TV or monitor.

Open the panel address in a supported browser and display information such as current password, name, window or room, and recent call history.

The company's visual identity can appear on the panel, which also has an area prepared for informative or advertising content.

Cell phone and panel work together: those who follow individually use the phone; Whoever remains in the room can also view the call on the screen.

Organize different types of service

Not every demand should enter the same queue.

Biomi Pass allows you to create different services with their own names, prefixes and rules.

It is possible to maintain public types, which appear to the customer in the QR Code, and internal types, available only to the team during referrals.

A store, for example, can separate collection, exchanges, budget, support and sales. A clinic can work with reception, consultations, exams and collection.

Transfer without making the client start again

When a service depends on another sector, the team can transfer the password to another queue.

The customer continues their journey without having to retrieve a new password and waits for the responsible department.

This feature allows you to represent multi-step operations without turning the process into multiple disconnected queues.

Configurable preferential service

The platform allows you to work with different priority levels and define the proportion between preferred and normal calls.

The company is able to adapt the call rule to its own operation and maintain different service categories organized in the same system.

Free or specialized counters

Each counter or service point can work with all services or be associated only with certain types of queue.

This way, a specialized team can only receive the demands it can resolve, while other points remain free to handle different types of passwords.

Control schedules and queue capacity

The administrator can define opening days and times, breaks and limit of people waiting.

This helps adapt the digital queue to the actual capacity of the operation.

Transform the movement of the day into information

After service, the records can be used to better understand the operation.

Biomi Pass presents indicators related to:

• passwords issued;
• passwords met;
• fouls;
• cancellations;
• average waiting time;
• average service time;
• performance by type of service and period.

Consolidated data can also be exported in CSV.

This allows you to identify where waiting times increase, which services concentrate demand and where operations can be adjusted.

Control over data and retention

The system provides separation of data by company, control of users and profiles, configurable retention period and the possibility of anonymizing old records.

The customer's name and telephone number can be used to issue, identify and recover passwords, depending on the configuration of the operation. The company remains responsible for defining the appropriate purpose of processing, informing its customers and deciding what information will be displayed publicly.

For different types of service

Biomi Pass can be configured for operations such as:

Clinics and laboratories
Reception, consultations, exams, collection, returns, priorities and referral between sectors.

Stores and technical assistance
Sales, withdrawals, exchanges, returns, quotes and support.

Offices and services
Screening, documentation, meetings and specialized assistance.

Public service
Multiple services, priorities and different counters with calls visible to the public.

No proprietary machines. No required app.

Administrative operation, attendant panel and customer experience work through the browser.

To get started, the company creates the account, configures services, priorities, team and windows, shares the QR Code and, if desired, opens the public panel on a TV or monitor.

R$0 per month. All features currently available.

Biomi Pass currently informs that your account can be created for free, with no monthly fee, no credit card and no trial period.

The proposal is to allow companies to organize service using the platform's available resources without having to start purchasing specific equipment or contracting a monthly fee.

A better queue for those who serve and those who wait

Biomi Pass does not attempt to eliminate waiting time.

It organizes this time.

The customer knows where they are and what the next step will be. The attendant knows who to call and where to direct them. The manager can see what happened during the operation.

Biomi Pass the wait continues. Not immobility.